How it Works 

Rogue Valley Outfitters Rental Policies

Cancellation Policy

A non-refundable 50% deposit will be made to book your reservation. The deposit and balance is due 14 days prior to your rental. At this point we will schedule your delivery time for the date of your arrival.  Deposit information is available on each rental unit’s individual page.

Can I pickup the unit myself at your lot and drive it to the campsite?

We do not offer this service.  We find that it is better for both parties to have us deliver and set the unit up properly, directly in the campground.

Are pets allowed in your unit?

Yes, we are dog friendly. We charge a $25 per night, or more, additional cleaning fee to ensure the units are brought back to our high standard of cleanliness.  Pets are never allowed on sleeping areas and should never be unsupervised in the units. Any damage cause by the pets can still be charged against security deposit.  Please let us know when making your reservation if you intend to bring pets. Any evidence of pets without our prior knowledge will forfeit security deposits in the amount of $500. Sorry, no cats allowed.  All fees apply to service dogs or pet dogs.

NO SMOKING in the trailers and tents

We do not allow smoking of ANYTHING in our rentals.  If there is evidence of smoking in, including sent, your entire deposit will be forfeited.  It takes a lot of work to get the smell of smoke out of fabrics and furnishings in trailers and tents.  Many of our customers are sensitive to cigarette smoke, and rent from us because they know they will not experience that.  Please do not smoke in our trailers or wear clothing you have smoked in.  Camp fire smoke is noticeably different than cigarette, cigar, pipe or marijuana smells.

Do I need a generator or solar panel?

If you are in a campsite with no hookups a power source will be required. This can be one of three options:

1. Solar Panel Only, which is great at keeping the units batteries charged during the day when weather is sunny. This is typically enough power to keep the basics in the unit functioning such as lights, fridge, water pump etc. We do recommend that you keep an eye on your power supply and conserve when possible. With a bit of common sense this is usually enough to keep you comfortable. However you have no way to power the unit at night if for some reason the batteries die while its night time. Also strictly using the solar panel will never run the air conditioner, microwave, tv, or household plugs. This is just how the units are designed.
2. Generator Only, enough power to run the entire unit including your household plugs, air conditioner, microwave and it will also charge your batteries. The downside here is that you will listen to the generator run and have to fill the gas tank occasionally. We use a general rule of thumb of 1 gallon per hour of run time. We typically provide the generators full and a 5 gallon gas can with fuel. Any fuel used out of the backup gas can must be replaced or will be charged against security deposit at an up-charge.  Any fuel used is $10 per gallon
3. Generator & Solar Panel – Having both a generator and a solar panel eliminates the need to run the generator as often which conserves fuel and noise pollution. But the generator is there in the event of low batteries after dark, and can power all appliances in the unit. 

What does the unit come stocked with?

We provide the unit with cups, plates, bowls, silverware, a roll of paper towels, a supply of toilet paper, and typically linens for one main bed. We provide an entry way mat and all hoses and cords for power hookups. Pots, pans and heavier duty cookware, and coffee makers, are not included in the unit.

Does the rental include propane?

All of our rentals include 5 gallons or more of propane. Typically this is plenty for most rentals under 5 nights. Renters are responsible for any refills necessary during their stay over the initial provided amount. There is no charge for any propane used in the unit it is included in your stay.

Do your units have awnings and shade

Yes all of our units have awnings and their is no charge for their use. Most are electric powered and very easy to use. Renters are responsible for any damage that may occur during their stay we recommend that you make sure the awning is in the retracted position when asleep, away from the unit or if there is any weather event including rain, wind, and snow.

Do you deliver to my favorite site?

Most of the time the answer is yes we do.  We deliver to most improved camp sites in Jackson, Josephine and Klamath Counties. Our prices include delivery, setup, orientation, hooking up to all available utilities, and retrieval. We are happy to give you custom pricing for locations that may not be listed on our Locations page.

I don’t have a sewage hookup at my selected site.  What do I do about waste water?

All of our units have holding tanks of varying sizes. Typically with some basic management and light use they are large enough to get through most stays. We will show you how to check levels during your stay to eliminate problems. We recommend that you use the campground facilities for showers and restrooms when possible to alleviate stress on the tanks.

My site length is smaller than the unit that is available can you make it fit?

We do recommend that you try to keep the unit size within the regulations of the campground. However we find that most campgrounds do have a small amount of extra space in the campsites making it sometimes possible to get a slightly larger unit into the sites. i.e. typically we can get a 26′ unit in a 25′ site. Keep in mind every campground and site is different. It is the renters responsibility to ensure the unit they rent can be accommodated by the campsite.